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We're here to help.

SofPoint® technical support and customer service is here to help you.

If you own a SofPoint® product, or have pre-sales questions, choose an option below.

  1. Check here for a complete FAQ list. You'll find information on our SofPoint® Products.
     

    * If these FAQ's have not answered your questions, contact technical support.

  2. To report a web site problem, contact our webmaster.

  3. To tell us about our products, complete our customer feedback form.

  4. To request an exchange, contact customer service.

  5. For return information, please review our guarantee.

If you purchased a SofPoint® product, but have not received it yet:

  1. For orders placed over the Phone, contact customer service.
  2. For orders placed through SofPoint.com, check your order online.
  3. If you purchased your product through a catalog, a reseller, or in a retail store, you will need to contact that seller directly.

If you do not own a SofPoint® product, but have questions:

  1. Send an e-mail to our customer service team.
  2. Contact our sales team:
  3. Review the product information on our web site.

 

FAQ's

Can I get SofPoint® in other colors?

SofPoint® is currently available in BLACK BLUE, CLEAR, GRAY, and RED.

*Custom colors are available for orders of sufficient size. 

Contact salesinfo@SofPoint®.com for details.

How do I clean the SofPoint®?

SofPoint® resists the buildup of body oil and dirt.  If you believe that it is a little slippery, you can just wipe it with a clean finger or cloth.  If you choose to clean the SofPoint® use only soap and water.

How do I remove my old cap?

To remove your old pointing stick cap just grip the cap firmly and pull straight up.  Check instructions online at SUPPORT/Installation

How do I install my new SofPoint®?

The unique elastomer formulation of the SofPoint® tends to grip the pointing stick.  To install your SofPoint®, make sure to orient the stem cavity with the pointing stick and PRESS DOWN FIRMLY.  Check instructions online at SUPPORT/Installation

How often should I replace SofPoint®?

For optimum performance, we recommend that you replace your SofPoint® every 4 months, more often if desired.

What SofPoint® fits my PC?

Please check our Installation page or SEARCH our database

What if SofPoint® feels a little slippery?

SofPoint® resists the buildup of body oil and dirt.  If you believe that it is a little slippery, you can just wipe it with a clean finger or cloth.  If you choose to clean the SofPoint® use only soap and water.

What if my SofPoint® doesn’t seem to fit?

SofPoint® is designed to be a tight fit.  You can SEARCH our database to make sure that you have the correct SofPoint® for your keyboard.  Or, you can look at the graphics on the Installation page to visually check for cap size.

What if SofPoint® touches my screen?

SofPoint® should not touch most screens under normal operating conditions.  However, as notebooks, micro-notebooks and tablet PCs become thinner, SofPoint® may touch the screen if the lid is compressed beyond normal.  The unique SofPoint® design and gel elastomer will compress to help avoid screen damage if the lid is accidentally pressed down onto it.

Why are there two SofPoint® Types?

There are a variety of manufacturer that make and use pointing stick equipped keyboards.  Since the size of the pointing sticks vary, two SofPoint® Types with a different overall height and a different stem cavity were necessary to accommodate as many keyboard configurations as possible.  Please check our Installation page or SEARCH our database

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